How to prevent stamp card fraud
Stamp card fraud means getting stamps or rewards without the matching purchases; a digital stamp card prevents most of it by logging every stamp, limiting stamps per card per hour and day, and keeping settings away from the counter.
Copied stamps, double stamping, favours for friends: how to stop loyalty card fraud with stamp logs, per-card limits and a few simple rules at the counter.
FAQ
- Can a guest copy a digital stamp card?
- Copying the screen doesn’t help, because stamps are stored on the server against the card’s identifier, not drawn on the image. Showing a screenshot simply shows the same card, and every stamp still has to be given at the counter, where it is logged.
- Does a limit stop staff from serving large groups?
- No. Going over the limit only triggers an “Are you sure?” question. Staff can confirm and give the extra stamps; the confirmation is simply recorded under their name, so legitimate group orders go through while unusual patterns remain visible.
- Is it a problem if two people share one card?
- Usually not. If a couple or two colleagues collect together, they are still buying from you, often more often than either would alone. Only make a rule against sharing if it genuinely undermines what the reward costs you.
- What happens if a counter phone is lost or stolen?
- The owner revokes the device from the dashboard and it logs out straight away. Because a paired counter device cannot open the settings, whoever has it could not have changed the card or the limits in the meantime.
- Will my staff feel watched?
- Not if you present the log for what it is: a shared record that protects everyone. It settles disputes with guests, clears up honest mistakes and means nobody has to rely on memory. Explained calmly, it tends to come across as reassurance rather than control.