The card doesn’t show up in my Wallet
What to do if “Add to Apple Wallet” or “Add to Google Wallet” doesn’t work.
Your card is valid even if adding it to the Wallet didn’t work this time: the browser card is exactly the same card, with the same stamps. You can show that one at the counter too.
iPhone (Apple Wallet)
- If you opened the card from Instagram, Facebook or a messaging app, the built-in browser often blocks Wallet downloads. Tap the “…” menu and choose “Open in Safari”.
- In Safari, tap “Add to Apple Wallet” again, then tap “Add” in the pop-up.
- Check that the Wallet app isn’t restricted (Settings → Screen Time → Content & Privacy Restrictions).
Android (Google Wallet)
- Check that there is a Google account on your phone and that the Google Wallet app is installed.
- Tap “Add to Google Wallet”. If you have more than one Google account, choose which one the card should go to.
- If you see an error, try again in the Chrome browser.
Tip: If you don’t see a Wallet button at all on a place’s card, that place currently offers the browser card. It is a fully fledged card too.