Help center

Answers for guests and businesses: Wallet, new phone, deleting a card, stamping offline, counter mode, campaigns and printing.

For guests

The card doesn’t show up in my Wallet — What to do if “Add to Apple Wallet” or “Add to Google Wallet” doesn’t work.
I have a new phone — how do I move my cards? — Your cards belong to your account: sign in on the new phone and they appear.
How do I delete my card or my account? — Deleting a card, the Wallet card and your wallet account, step by step.
How do I merge two of my cards? — If you ended up with two cards at the same place, you can combine them in your account.
Do stamps expire? — Only if the place has set an expiry. You can see this on the card.
What data does the card store about me? — The card is a random identifier and a stamp count; your account holds only an e-mail address, which places can’t see.

How do I print the counter card? — The print kit has a ready-made counter card, table tent and door sticker with your QR code.
How do I send a campaign message? — A short message to your guests’ cards and phones, for a targeted group, with a test send first.
Logo and colours on the card — What kind of logo to upload, and how to keep the card readable.
How does getting started work? — On your own it takes a few minutes; if you like, we set it up for you (call, finished card and counter kit, staff training).
I have several shops — how does that work? — One business can have several locations, and guests use the same card at all of them.
How does my business appear among the Places? — Only with your permission: one toggle lets you appear in the Stampback wallet and on the Places page.
Contacting the Stampback team — How to reach us if you have a question or got stuck.

How do I give a stamp and redeem a reward? — Scan, +1, redeem — and what to do if the camera won’t read the code.
How do I give stamps without internet? — The stamp is queued on the device and uploads automatically when the connection returns.
What is the stamp limit? — The maximum number of stamps a card can get per hour and per day — to prevent abuse.
Counter mode and PIN — A shared tablet or an old phone on the counter: it can only stamp, and settings need a PIN.
Staff codes — Each colleague gets their own 4-digit code, so the shared tablet still shows who gave a stamp.